Customers, we all want them, but once we have them, how do we keep them? A good company creates loyalty that not only helps it keep customers, but also results in customer referrals. Bottom line, your customers play a very important role in building your business and enhancing your brand image.

Join us Wednesday, October 7th at the James-Lorah House at 8 a.m. for "Five Secrets to Incredible Customer Service" presented by Kimberly Stever of Eastwick Marketing.

During this presentation, guests will learn the tools and strategies required to give their company a competitive customer service edge. Concepts covered during this presentation include:

- The Loyalty Profit Chain – your vision steers your profits
- Wow factors – the little things make a difference
- Your client’s compass – insights into your clients

Speaker:
Kimberly Stever joins the WBF from Eastwick Marketing. Founded in 1996, Eastwick Marketing helps businesses grow through customer service. Using best practices from Anheuser Busch, Disney and Hilton, Eastwick teaches its clients how to grow customer loyalty while setting new standards in the industry. Eastwick works under the philosophy that the relationship between brand and consumer is the keystone for growth.